OTHER SERVICES FROM SYMBRIO
SYMBRIO’S REQUIREMENT PROCESS IS A CRUCIAL PART OF OUR DEVELOPMENT
As our customers grow into the system, so do requests for new functions, which in turn results in requirements. The requirements are sent to our application specialists, and while they are sometimes very customer specific they can also be general. Our product owner is responsible for the requirements process.
Depending on how complex the requirement is, the implementation time can vary. Regardless of the scope of the requirements, at Symbrio we work through a secure process with the involvement of suitable project participants. These may be application experts, developers, product managers, integrators or project managers.
SYMBRIO CONTINUALLY CONNECTS NEW SUPPLIERS
Many suppliers are already connected to Symbrio, both large, well-known companies and smaller companies. The suppliers can also be connected in different ways. We often hear about a supplier from our customers. Sometimes a supplier may contact us and ask how they can go about getting connected.
Regardless of how a customer or supplier wishes to connect, we have a well-established routine in place. Most important, however, is the existence of an agreement between the supplier and the customer.
Would you like to discuss supplier connections with us? Want to book a meeting?
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WHAT HAPPENS WHEN YOUR BUSINESS ACQUIRES A NEW COMPANY?
Companies grow and expand. This applies to our customers, which sometimes acquire other companies or are acquired themselves and then made independent again. The construction and installation industry is in a state of flux.
Customers most often contact our customer managers and together we establish the framework for implementing the new company.
Several employees from Symbrio can be involved in the project depending on its scope. In order for the new company to be able to work in Symbrio we need certain information that must be registered in the system:
details about the customer, such as purchasing and invoice information
which suppliers are to be connected to existing agreements
which departments, roles and users are to be created
which discounts Price Comparison needs to take into account
which EDI messages are to be sent and received
OUR HELPDESK IS OPEN 8-16.30 EVERY DAY
Symbrio's Helpdesk currently has a staff of two who take care of customers and suppliers once they have been implemented in the system. The ambition is to resolve reported issues as soon as possible, with the highest priority assigned to critical cases.
Our Helpdesk e-mail is email@example.com
WHAT HAPPENS IF YOUR BUSINESS CHANGES ITS ERP SYSTEM?
Sometimes, a customer changes its ERP system. In most cases, Symbrio has suitable connections. This can for example include invoices that we transfer to be invoiced on, but we also receive information that we need for our system, such as updated project files, approval rules and user information.
In conjunction with a customer changing ERP system we need to make certain technical adjustments. Preferably, everything should take place as effectively as possible so that the customer can continue working as soon as possible.
Today, Symbrio is connected to all major ERP systems.